Available with M50 broadband or faster. Hey folks, new here. Stream: Up. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. I would like to retain this ability and would prefer a WiFi pod with two ethernet ports as has been mentioned by some subscribers to the forum. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. So you need to prove that you can't get 30 Mbps (3. Hi there, Im looking for help with my broadband / WiFi pod set up in my home. Virgin TV 360. The Passphrases of the SSIDs must match. It is a Mesh system. You can only have a maximum of 3 Pods. Get it now. At least 30Mbps download speeds in every room or £100 one-off credit. Recieved my Wifi-Max Pod before Christmas but decided to leave set-up untill after Christmas just incase of any issues. --------------------. Our new WiFi Max service allows you to have up to 3 pods. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Please can you try the below steps usng the Connect the app:-. Considering ordering one. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. 1 ACCEPTED SOLUTION. Up to 3 WiFi Pods if needed. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Call the equipment activation number they may be able to help. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. 86% network reliability, so the whole household can scroll, meme and stream. 0 Kudos. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. . This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Set up a Hub. Told to wait 14 days before ordering Pods. 39K views 11 months ago #wifi6 #virgin #wifi. TiVo. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. I've gone into the Hub and everything is set-up as it should be: - Not in Modem Mode - 2. Tap Optimise WiFi now if an option. 0c9821507a37ee02. if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. Home Phone. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Start the Scan (do this in every. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Excludes broadband faults and broadband network outages. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Phone. on 25-09-2023 17:10. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Wait 2 mintues for Scan. on 26-07-2022 12:43. A WiFi dongle is a small device that slots into a computer’s USB drive. Depends what you mean by "work". Virgin media pod is an intelligent #wifi extender. promised the earth (ie 3 pods) and its rubbish. I managed to get a live chat yesterday. I’ve been on the phone to virgin about 5 times this week (Not just about this but mobile issues too)!Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 3 Browse Virgin Media Virgin Media CommunityAs I previously said very reluctant to change my network setting to install the pod becouse of the negative post's from other who have had issues after installing the pods. Unable to connect Wi-fi Plinth heater to phone in Networking and WiFi 31 minutes ago; Coax cable extention in Networking and WiFi 42 minutes ago; Extending Internet Reach in QuickStart, set up and connections 3 hours ago; Returning kit in Networking and WiFi 4 hours ago; broadband upgrade in Speed 4 hours agoSupercharged connectivity: Up to 3 WiFi Pods if you find any WiFi blackspots in your home, and use your O2 phone or sim in 75 destinations, with O2 Travel Inclusive Zone. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. The app guides you through optimal pod placement and handles configuration. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Mentioned there is an issue with Hub4 and intelligent wifi pods connecting. £8p/m extra or included with Gig1 or Volt. WiFi. These use wifi to connect to each other and the Hub. £8p/m extra or included with Gig1 or Volt. If it is poor again after the rescan, it. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Terms of guarantee vary by provider. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Simple!Seamlessly set up your broadband connection with Virgin Media's comprehensive guide. So 1 out of 10 for customer service. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. - Not all support team members are aware of this information when providing assistance. 1 ACCEPTED SOLUTION. Options. Place them no more than one floor or two rooms away. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Have you taken a look at our WiFi Pod Troubleshooting page to see if this can help rectify your connection issue? Have you taken a look at our. We’re so confident in this technology that we’ve launched. 6) my son likes to game alot, he uses the. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I also have one WiFi Pod which seems to work well with the new Hub while on WPA 2 but cannot connect when I switch over to WPA 3. Your broadband speed. Community; Volt. If you have a WiFi booster please follow the next steps to get set up. HomePass is available for an annual charge of £99 and comes with one SuperPod as. Further exclusions & legal stuff apply. Open the app and follow the steps to complete the set up. 5. A few options, firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. <link rel="stylesheet" href="/support/help/check-services/styles. I have just upgraded to Hub 5 from Hub 3. Phone. Speeds at router c1g. For setup: Mobile data connection required for Virgin. . Any help would be much appreciated. Please try following the instructions <<< here >>>. At least 30Mbps download speeds in every room or £100 one-off credit. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . You can then run an ethernet cable from a Pod to your device. 1 ACCEPTED SOLUTION. Hi @stuandjan1966 . . As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. I note when looking - 5214168. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. If you’re having problems with our broadband connection, visit our improve WiFi connection page. <link rel="stylesheet" href="/support/help/check-services/styles. Loses signal at times too. Then order the second Pod by calling 0800 064 3850. I have used the Virgin Connect app to confirm these speeds. Up to 3 WiFi Pods. The app’s available to all Virgin Media Broadband customers. Tap Start the scan. SpeedQuickStart, set up and connections. 0c9821507a37ee02. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. I suggest cancel the VM Wi-Fi pods and buy a pair of Wi-Fi repeaters that you can configure to use with any ISP. Further exclusions & legal stuff apply. Depends what you mean by "work". Plug the other end of the power cable into a wall socket. 0 Kudos. Account - Mobile. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Pod: Reboot pod and retry ethernet backhaul to see if there is any difference in performance. Options. Connect your pod to your router using an Ethernet cable. 4 rooms showed the. Wait 2 mintues for Scan. Stream from Virgin Media. This one has connected correctly. Wi-Fi pod flashing blue. in QuickStart, set up and connections 45 minutes ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 48 minutes ago; Been told hub 5 is on order and it wasn't in Networking and WiFi 4 hours ago; 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. If your device has stopped connecting to your home WiFi since we’ve merged your two WiFi networks, you just need to go into your device’s settings, select the best WiFi network for that device and pop in your password. Calling at 08. Hi, My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. The other 2 are unusable, so we will need replacements. The pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a month. 2. PP01-VM - This is a rebadged Plume PowerPod. This light will only appear when connecting a second pod. 3. However I now have a spare Wifi Pod that won't. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. co. Available with M50 broadband or faster. Do: use the Connect app to run a super-intelligent WiFi home scan. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. Networking and WiFi. g. WiFi pod has been blinking for days now. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Hi @johng_04 . GrumpyMan's REVIEWS. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Both ethernet and WiFi speeds have shown a small but noticeable improvement. While connect to WiFi, Tap I’m ready. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Hub 3: Reset Hub back to Factory Settings. Download the Virgin Media Connect App to your device. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. It has one Ethernet port and supports dual-band connectivity. 4Ghz and 5Ghz but with the SAME SSID and Smart WiFi turn on. Instead, the Hub’s signal is passed from Pod to Pod wirelessly. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. •Channel Optimisation must be left on. Options. I have situated my router in the hall. It then enables them to create the ultimate surfing conditions for your home network. 11. Networking and WiFi. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Disable WiFi - Netgear. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. The sounds of stroking and scratching the cardboard box, the tearing of tape an. Now that's done the Wifi Connect app doesn't ever connect so I can't order any pods, so I'm. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. Hmm. Up to 3 WiFi Pods. Ahead of doing this - please be aware we can only send the initial POD order out via community, and are unable to send any additional pods. This offers customers WiFi speeds up to three times faster in more locations in the home. 4GHz and 5GHz networks the same SSID and password - Channel Optimisation enabled *UPDATE*: I've just received another Wifi Pod (I only ordered one). Excludes broadband faults and broadband network outages. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Dave. You need to use the Connect app to identify the need for Pods. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. Channel Optimisation must be left on. Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. Gaming Support. Pod ethernet. Click here to learn more! Search Search. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. My Virgin. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. While connect to WiFi, Tap I’m ready. Related quick links & videos Modems. The SSID must be password protected. The newer type, like our new Wi-Fi Pods, don’t use your electrical wiring to transmit the signal. £8p/m extra or included with Gig1 or Volt. Pick a category to get started. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. No, it doesn't need to be cbaled into the hub. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. 2. £8p/m extra or included with Gig1 or Volt. Available with M50 broadband or faster. Channel Optimisation must be left on. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Phone Switchover. Reply. In practice, a wifi access point power such as a VM/Plume pod, a standalone wireless access point, or a mesh system unit, energy use varies depending on how much activity it. Plug the other end of the power cable into a wall socket. 0c9821507a37ee02. . At least 30Mbps download speeds in every room or £100 one-off credit. Therefore the pod should work out the box, plug it in near the hub to begin with and give it 10-15 mins. Virgin Media Television; For business; Webmail;. Manage Your Account. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. on 04-04-2023 10:37. Plug the router's power cable back into the outlet. Hi @stuandjan1966 . the Wi-Fi connect app suggests “ refreshing “ the Wi-Fi to. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. I now have three but all of them say their connection is just fair. Once again my internet is on and off once it works it’s ok but the pods only say fair on my connect. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. Options. 0. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. Instructions say it should connect within 10 minutes. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Browse. Virgin TV 360. It does its usual light cycle, then it does a few blinks of a bright blue light. . Superstar. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Likewise, if you use a third-party router it will not work because the Pods are. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. 0c9821507a37ee02. css"> <iframe aria-hidden="true" title="GTM" src=". This guide looks at how Virgin Media's. My Virgin Media App. Start the Scan (do this in every room) Scan complete. Enduser. Each pod, powered by. in Networking and WiFi 13 hours ago; New build connection advice in QuickStart, set up and connections 14 hours agoYou can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Scan complete, Tap continue. It then rebroadcasts them - using the same name and password. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. Compare our best broadband deals in your area in seconds with free set up. Here’s how: 1. If you want better wireless speeds, you'll need to spend money. Options. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. • While connect to WiFi, Tap I’m ready. Virgin sent me the hub 4 a few days ago as part of my volt benefits. • Tap Add a room, Tap the room you're in. View All (20)How long will the QuickStart installation take me? WiFi Hub - 30 mins. One is the room above the router, other two are in the room next to the router so can’t really get them much closer. Try moving the Pod close to the Hub, and clear the app cache on the phone. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Options. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Right from the initial. Sometimes you do need a second pod and the rare time, a 3rd. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Signal is therefore zero gb in these locations. How to set up a Virgin Media Hub. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Virgin Mobile. This’ll only take a few minutes, depending on how many WiFi Pods are connected. WiFi Max is only available to order once your Virgin Media broadband service has been activated. Hi there @LFC383 . Getting your device online. Away from large bodies of water (e. Scan your home utilizing the free Virgin Media Associate application, and assuming it finds signal black spots, you can now order an intelligent Wi-Fi pod. Connect the power cable to the back of your pod. You might need to turn the WiFi Pod that’s connected to your device off and on again for it to be recognised and added to your network. I can think of is to connect a separate wireless access point to the VM pod via ethernet and use the wireless access point as a dedicated network for my legacy devices. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Up to 3 WiFi Pods. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. I think Virgin really let themselves down in this area. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. I’m on the Gig 1 speed and I regularly received 600-700mb download speed to my devices with support Wi-Fi 6. The SSID must be password protected. So does pluhing in the WiFi - 5173473. Seems an eminently reasonable request. on 10-06-2022 10:07. Hanniballecky. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. (note: the coaxial cable will need to be unscrewed). Excludes broadband faults and broadband network outages. SpeedIf you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. Virgin media pod is an intelligent #wifi extender that helps #internet. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. You need to use the Connect app. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. It’s a simple solution and should work for you. Phone line - 5 mins. css"> <iframe aria-hidden="true" title="GTM" src=". . 1 Kudo. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. Virgin Media services are only available in eligible Virgin Media network areas. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to. They are free if you are on the Gig1. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. 4 and 5 Ghz WiFi bands to allow a few of my (older) smart devices to work properly. With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. You can place it in a mains socket anywhere in your proeprty. Hi Ryan4922 . The Passphrases of the SSIDs must match. You can get your 1st one by signing up to WiFi max. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. It will automatically sync with your Virgin Media router, without you having to. fish tanks) Away from baby monitors and cordless phones. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Very Insightful Person. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. There is no Wi-Fi detectable at all in two device locations. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. 1 Kudo. • Wait 2 mintues for Scan. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. The home scan feature will guide you from room. Select the correct HDMI input for your box. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Spoken with VM support and promised a call back which hasn’t happened.